Yes, I'm beginning to think that this might have been the case - quite a few merged databases.
All advice I've received so far leans towards manually merging all duplicated individuals. I was hoping to be able to merge a family or complete line rather than just an individual. Oh well.
I'll have to get back to my client (when she gets back from vacation) to see if that's what she want me to do, or whether she wants to do it herself.
Thanks for all your help.
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