I have not used the UK version since I'm in the U.S., but I note that the instructions say not only to download, but to
Open your project and import the GEDCOM file directly into the project by checking the "Add to Open Project" option in the Import from GEDCOM Options window. IF you did that, then there must be something else wrong. If you didn't do that, perhaps that will be your solution.
Best of luck
and Merry CHRISTmas!
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