Some thoughts. Read yesterday on the Symantec (Norton Anti-virus) site that there is a current virus that affects the Word Normal.dot template. You might check the template setup.
Have a look at Word Tools-Options-Compatibility menu. Take particular note of any menu item concerning backslashes.
Your software is fairly recent. You might check to see if you have inadvertently selected a new Unicode style font which may be confusing the RTF conversion.
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