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Re: A question for Paul Burchfield
Posted by: Marilyn De Vries Date: November 17, 1999 at 21:13:23
In Reply to: Re: A question for Paul Burchfield by Richard Cleaveland of 11492

Richard Cleaveland wrote

>>I was one of those who paid over $200 for the early versions of ROOTS
with its add-ons. I'm perfectly willing to pay a premium price if I get
premium service.>>>

Dick,

I also am one who had paid over $200.00 for my first Roots product (Roots II) in about April of 1986. I didn't mind paying that price for that program and all those that followed it because they were all superior products with lots of tech support behind it. If you had a problem there was always help available immediately with a phone call to Commsoft. If there was some little glitch in the program it was fixed in no time. Commsoft had a great newsletter. It was a REAL newsletter and not like the one that UFT calls a newsletter. UFT newsletter is nothing more than just a way for them to promote the sale of CD's. They can save postage with mine because I file it right away in my papercan. I want a newsletter with helpful hints about the program I use not ads for CD's.

I love my UFT program and all the things it will do, but I am loosing patience with the lack of concern they have for their paying customers. I have already purchased TMG to look it over. I haven't started using it because I really like UFT, but if the problems with UFT are not taken care of I will sadly switch to another program. I might add that within two months after I purchased TMG I had a package in the mail from them that included a FREE update. I did not purchase UFT 3.0 because of all the bugs that I heard it has. Here it is how many months now with no update to correct the problems. I say wake up UFT!

Sorry for bending your ear Dick, but the lack of concern by the owners of UFT really bugs me.

Marilyn De Vries

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