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Re: A question for Paul Burchfield
Posted by: Janet Price Date: January 11, 2001 at 19:33:14
In Reply to: Re: A question for Paul Burchfield by Richard Cleaveland of 11492

I am curious. How long does it take to get an answer from FTM tech support? I have been waiting three weeks. That is a long time.

I called "FTM customer service" and the lady said I was registered for 7.0 she was eager to sell me things, but not listen to my problem. She said I should buy an up grade to 8.0 for only $89.00. Customer was for selling only not for help with computer problems. I stated I need replacement disc's for the 7.0 and she was lost as to what I could do. I really have not been impressed with 7.0 there are many problems. So I am not interested in spending more.

I have tried to call tech support several times. There is no 800 number. Every time I have called I get placed on hold for 15-20 minutes with a recording. It has become very expensive .

All I need are obtaining a set of replacement discs 7.0 (I have missed placed the ones I already bought) I got a new computer for Christmas I have saved all of my genealogy files on a zip drive but can not access them with out the install cd's. I feel it is unfair to have to spend so much when all I need is the install discs. I have tried just about everything and someone from the
message board gave me your email address I hope that is ok and I do not get you in trouble.
I understand how others feel about not getting help from tech support when you need it. I have spent so much money on cd's and things and it is useless if you can not access it.
Thank you for your time. If you have a way I can solve my problem I would really appreciate it.

Sincerely, Janet Price

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