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Re: A question for Paul Burchfield
Posted by: Richard Cleaveland Date: November 17, 1999 at 06:05:36
In Reply to: A question for Paul Burchfield by Robert Wells of 11492

The idea of reducing the variety of products certainly would being appealing to a manufacturer if it felt that the loss of customers whose favorite product disappeared would be minimal and if cost savings could be effected.

As a user for many years, I have invested a great deal of time and energy in learning the intricacies of UFT and in adapting my genealogical data to those intricacies. I would be devastated if UFT were to be replaced by some product resulting from a merge of two or more other programs. The user interface would necessarily be very different, and things like when images attached to events print, field lengths and so forth also would likely change.

If such a replacement of UFT were to take place, I would feel that it would then be open season for me to select a new program from among those available since the inertia of familiarity would be absent. At this point I would seriously consider the user-friendliness of the company as a major factor. I consider the absence of a bug-fix update of UFT 3.0, six months after it's release with bugs which invalidate it for two of it's major functions (journal report and web page generation) as extremely user UNfriendly. I also consider the slow and frequently inept responses from user support as further evidence of this. Add to that managements apparent inability to train their marketing organizations even about the existence of one of their products, and I would be biased against

I wonder how many others agree with me.

Gosh, I wish COMMSOFT would buy UFT back!



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