Our email tracking system shows that a response was sent to you on Aug 21.
Here's what the online knowledge base says about this:
The Close button (X) is disabled on most windows. To close a window, use the OK or Close button on the window, press Escape or choose Close from the Control-menu box in the upper-left corner of the active window.
It is a limitation of the development tool used to create UFT that prevents the X from being used.
Paul Burchfield, Genealogy.com Technical Support
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