Hello Pat Demuth,
Are you familiar with the phrase, "Preaching to the choir"?
Very few people ever read the top of the opening page of such websites as this one.
Up there it says, "This forum is provided as a tool for users to communicate with each other and to exchange comments and advice."
Which means, it is extremely unlikely that your (and our) unhappy comments addressed to management will ever be read by management.
We have been abandoned.
Tech support doesn't show up here anymore either. Essentially, we users are on our own.
Feel free to ask for help. Various UFT user gurus read this board and respond but don't complain, we are all in the same boat.
I think I will stop cliche-ing. <grin>
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