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It rang that may times after being on hold!
You may say that is impossible, but I even contacted the toll free number, to tell them I was trying to get through to tech. support, and that I was having the problem, she asked me to hold on, and in just seconds she was back on the line and told me that the tech. support was working that day, and to try again, in which I did, still no answer, and yes letting it ring 20 times. You can search the internet over and will not find any other complaint that I have made....Only this one....I have used my program for three years, and that is the first time that I have ever attempted the services. My program is running fine now, thanks to the wonderful people that assisted my at this site. I recieved wonderful service from them ....and they don't get paid. I can't thank them enough ...