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UFT- Tech Support Update
Posted by: sbrown Date: June 28, 2000 at 08:08:29
  of 11492

Hi!
I wish to once again thank each and every one of you that helped me get my UFT program back on track. I am still coming across info that I lost over the few months, but if it had not been for your kindness (and SMARTS) I would have been in real trouble. As you know I was rather upset when I made my first posting because I could not contact UFT Tech Support and wasted 2 long-distant phone calls for nothing... Never talked to anyone! I finally just recieved a response from my email to them yesterday..so it takes them awhile to get to that also. And below is a copy of the content of my Letter that I recieved from them...... And you will see after reading this how greatful I am to kind people like you that take the time to help others, because if not.... I still would have had no help....Thanks Again
This is an automated response from the Genealogy.com
Technical Services department.
We received your message on 6/26/00 at 4:51:38 PM.

Our staff is available to respond to messages during regular business hours, excluding holidays. We are experiencing an unusually busy period of email activity. During this time, we will try to respond
personally to you within 7 business days of receipt of your message.

In the event you need to contact us regarding your original message, please refer to the tracking number at the top of this message.This will help our staff locate and review your correspondence with us.

In the meantime, here are some technical support resources that may contain the answer to your question.

Family Tree Maker and GenealogyLibrary.com:
http://www.familytreemaker.com/support/

Ultimate Family Tree:
http://www.uftree.com/UFT/Nav/ufttech.html

Thanks once again for writing. You should hear from one of our staff shortly.

Sincerely,
Genealogy.com Technical Support


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