You mentioned the occasional help from Paul, but you forgot our best support: from Blue and Melissa. That is where the real support came from. Paul's efforts were sometimes helpful, but too often there was nothing costructive that he could say, so the platitudes came out.
Some bad top-level decisions were made, compounded by so many changes among staff that the product never really had a chance. Sad, since it is still the best product for many of us.
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