Paul Burchfield--Your message 4365 to Fran Chepey was the key to all my problems in failing to install 3.10. I re-installed 3.0 with my CD, deleted previous downloads of the 3.1 patch, started over and voilą, I'm back in business with successful installation of the 3.1 patch. Let's hope the next patch or upgrade will be easier!
John L. Johnston
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