The difficulty some people are having trying to install the UFT 3.10 update (in which you receive the message that "the version of UFT identified is not 3.0" even though that is where you are telling the installation to do its thing) appears to be system related. This accounts for the fact that we haven't been able to reproduce this message and also see that people have been successful in installing the update.
We're working on a slight change in the way the update installer works. When it is available, I'll post a message. Until then, if you have not been able to install the update, stop trying and wait for further notice.
Paul Burchfield, Genealogy.com Technical Support
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