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Re: Paul Burchfield: New Tech Phone
Posted by: Maggie Kitts Date: April 07, 2000 at 16:02:05
In Reply to: Re: New Tech Phone Support Arrangement by Paul Burchfield of 11492

Paul B.

"Remember, though, that since Palladium was acquired, phone support for UFT has been done in Iowa. They are thousands of miles away from us (although, the UFT knowledge base is just a click or two away)."

Since when has distance from the customer have anything to do with quality or speed of
telephone technical assistance?

Maggie Kitts


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