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Re: New Tech Phone Support Arrangement
Posted by: Darlene Campbell Date: April 07, 2000 at 08:45:03
In Reply to: New Tech Phone Support Arrangement by Dan Owens of 11492

Burchfield tells us:

>>Ken doesn't need to hear that there are upload problems<<

But perhaps this is precisely what is needed, and perhaps all of us with upload problems should send emails to Ken (Ken_Schott@genealogy.com). Perhaps if he receives enough mail he will realize just how frustrated and discouraged customers are and will take a hard look and let us know if there is any hope of a fix. We are certainly not receiving that attention on this board. I have emailed and encourage you all to do likewise. It's worth a try ... nothing else has worked thus far.

Darlene


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