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Re: Email Address For Customer Sales ??
Posted by: Maggie Kitts Date: March 07, 2000 at 10:05:18
In Reply to: Re: Email Address For Customer Sales ?? by Andrea Graham of 11492

Hello Andrea Graham,

As Newsletter editor for the RUG of Portland OR, I am unaware of any online customer order address for UFTree.

If you have a shipping/billing problem they want you to call (at your expense),

If you call the order number, 1-800-397-4243 (supposedly a 24 hour number),you may reach Parsons. If that number works and you want to order UFTree, but the order taker gives you any guff, about Family Tree Maker or something he/she calls Ultimate Family Tree Maker (which does not exist), tell that person to look it up in PHELP and type in Ultimate Family Tree.

If that does not work, get the name of the order taker, then insist on speaking to a supervisor.

If the supervisor is also clueless, also get his/her name. Post a message on this board and use the name, Paul Burchfield, in the message topic. Try to explain what you want to happen, what did or did not happen, and the name of the person(s) on the other end of the phone.

We do have to jump through hoops to get/use this wonderful (but flawed) program.

When you order from the company, you will pay full price for the program and/or the update to the program. You can often find a better price for the program at specific vendors in your local area.

If you just want to unlock the book, "Evidence!", from your program CD, try a visit to the website below my name. Our webmaster may have posted instructions for that problem.

If you are in the UK, there is another phone number for you. There are also phone humbers for US fax and UK fax. Then there is an address in Fremont CA that may still be good.

For a free copy of the Newsletter of the RUG of Portland OR, privately email your name and snail mail address to me.

Maggie Kitts

Visit the web site of the Roots Users Group of Portland OR
Users of Ultimate Family Tree genealogical software


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