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I appreciate your sentiment, and, for the record, my time spent on this board is in fact my own time, and not part of my job. I do it because I love this product, and like to help folks who also love (or at least really like) it.
From what I'm reading on this board, the letters that were written were sent to Mattel/TLC. While they "said" they forwarded it to genealogy.com, I wouldn't count on that happening, or even, getting to the right place at genealogy.com. I would reccommend re-starting your campaign, and writing directly to genealogy.com's mailing address.
Mr. Armstrong is in fact an actual human being, and in my opinion, one of the better ones I've had to work with in my career. As far as how to get something "under his door", I am not sure. I'm not even sure his door is the one you want to get under, neccessarily. (I've never been a good campaign letter-writer.)