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Re: restart system - blue she needs help
Posted by: Maggie Kitts Date: January 05, 2000 at 16:44:32
In Reply to: Re: restart system - blue she needs help by Sheila Benner of 11492

Sheila,

It is quite obvious, from all of those numbers you reported, that you have more than enough resources to run UFTree.

You said, "I have UFT Premier software."

Sorry, that is a 'package' not a version. There have 'packages', what comes along with the program, that were v. 2.5 and v. something else, and v. something else. To learn your Uftree version you have to be able to open the program, click on Help, click on About . . . and it will tell you there. But if you can't get the program to load, you can't learn what version you bought.

The Premier 'package' had SSDI, Family Tutor, World Photo Studio, US Gazetteer, and a couple of other things. The Platinum 'package' was different.

Other 'packages' had other items. So, you see, the word 'Premium' does not tell us the version.

Now that you have defined your computer system, and can't yet define the UFTree version, I guess I will ask, about how many individuals did you manage to enter into your (wrongly named) project?

My local guru says FAT means File Allocation Table and there are supposed to be two copies of that so one will work if the other is all fouled up. When the File Allocation Table gets corrupted, the computer can't tell where files are. It is sort of an internal directory of files so the computer can find what you are asking for. He said a corrupted FAT is bad. Then when I told him
you said "I ran a scandisk to find out the bytes available and it said that one or more copies of FAT were there, maybe same maybe not, and it repaired the error." Oh, that's good.

He doesn't know what CONFIG.FTP means but since it is in your Roots4 subdirectory it must have something to do with UFTree.

My guru suggests you go ahead and talk to the company where you bought the computer, and if you trust them, take it back to them and pay to get everything fixed because it sounds like something more than an UFTree problem. I say that my guru is a pretty good computer system man but has never used UFTree and there are some areas I don't allow him to touch in my computer, such as UFTree.

Okay, computer system guys, what should she do now?

Maggie Kitts


You said:
Anyway I took from files that said 0000 to 00046 maybe and I had been told they probably meant nothing. I put them into recycle, but after my program wouldn't open, I reinstated them where they were. I hope I didn't do something really awful when I did that.

My local (non-UFTree) computer system guru said you didn't hurt anything doing that.




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