Big changes have come to — all content is now read-only, and member subscriptions and the Shop have been discontinued.
Learn more

Chat | Daily Search | My GenForum | Community Standards | Terms of Service
Jump to Forum
Home: General Topics: Ultimate Family Tree Genealogy Forum

Post FollowupReturn to Message ListingsPrint Message

Re: Trying to sell FTM to UFT users...Again!
Posted by: Paul Burchfield Date: January 04, 2000 at 10:42:41
In Reply to: Re: Trying to sell FTM to UFT users...Again! by Pierce Reid of 11492

>>Mattel staff should have a reasonable understanding of the products of<<

I agree and I think that those who take inbound calls do know the various products that are available. However, this thread, started by Deby at is not talking about inbound calls, but outbound telemarketing calls which are made by another company. In that case, I think that they know only what is on their scripts and that we've got someone working with them so they know that UFT and FTW are separate products. I know many people who do genealogy that are confused by Family Tree Maker and Ultimate Family Tree and think that they are the same product. I can understand that a person who may not know about genealogy may come to the same conclusion.

>>And I don't think we believe that the order takers should be predicting what will be doing with its products...<<

Neither do I which is what I said in my previous posts. I pass all of these comments on so we can prevent this from happening.

Paul Burchfield, Technical Support
Find Ultimate Family Tree knowledge base articles, hints, tips, message
boards and more at:

No followups yet

Post FollowupReturn to Message ListingsPrint Message
Search this forum:

Search all of GenForum:

Proximity matching
Add this forum to My GenForum Agreement of Use
Link to GenForum
Add Forum
Home |  Help |  About Us |  Site Index |  Jobs |  PRIVACY |  Affiliate
© 2007 The Generations Network