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Re: Trying to sell FTM to UFT users...Again!
Posted by: Paul Burchfield Date: December 31, 1999 at 11:32:47
In Reply to: Re: Trying to sell FTM to UFT users...Again! by C. McCloskey of 11492

>>It is no longer available in any store in my area. They say they are sold out.<<

I can guarantee you that if they sold out, we'd be more than happy to accept an order from that store to replenish their stock of UFT.

>>I called Mattel, and they could not assure me that they will continue to make UFT.<<

Two points here. First, Mattel can't tell you anything about UFT because UFT is not a Mattel product. UFT is a product of the independent company Genealogy.com. Second, since we don't discuss the future development plans of any of our products, we couldn't talk about the ifs or whens of any of our genealogy products.

>>I looked at every program on the market.<<

That's what everyone should do.

>>I hate FTM and their marketing practics, and I will not switch to FTM. Its format is terrible.<<

What do you mean that its format is terrible?

>>Either it is a lousy product or its owners do not know how to use it. Everytime a FTM user sends me infomation it is not clear because of the FTM format. Sometimes it is impossible to tell a step-parent from a biological parent.<<

That information is included in the GEDCOM file. GEDCOM transfers are rarely 100% successful due to different interpretations of the standard and capabilities of the programs.

>>They have asked everyone to submit disks with their family infomation. Then they rent or sell it to consumers for $20 to $40.<<

The genesis of the World Family Tree Project occurred many years ago when customers began asking for a way to share their data with other customers.

Those who contribute their files to the World Family Tree Project do so because they hope that their file will help a family member with their own family history research. The exposure that their file will receive (on the FamilyFinder Index included with every version of Family Tree Maker, the Internet FamilyFinder which can be searched by anyone with Internet access, and the Online FamilyFinder Report which is run by both Family Tree Maker and Ultimate Family Tree customers) is almost impossible to do otherwise.

Those that buy World Family Tree data may find information that they have been searching for for a long time. Or they may find information that is a surprise to them. For them, the cost of the data is worth it. Otherwise we encourage people to take advantage of our unconditional 90-day money-back guarantee. There is no reason for someone to be disappointed with their purchase.

>>They have also cut up the infomation, so that a person is obligated to rent or buy many disks.<<

This isn't true. Files contributed to the World Family Tree Project are used in their entirety. They go through a privatization process to protect those who are living or potentially living. But this does not remove any person from the file.

>>There is also no proof for the information given.<<

If there are source-citations in the contributed file, they will appear in the World Family Tree file as well. Plus, you have access to the ultimate source for the file, the contributor, by way of the Contributor Contact Information Service. You can find out that name and address (and sometimes email address) of the contributor. It's my experience that there are cases whee the contributors have sources for their data but have not entered it into their file. Contacting them is the way to check.

>>They are making a profit on someone else's research.<<

Those that contribute to the World Family Tree Project do so knowing what is going to happen with their data. They hope that their data will benefit a fellow family member doing research.

Why is profit a bad thing? We are fortunate that our business is one where we create products and services that help people. We provide a service that many people find useful. Without making a profit this resource would not exist.

>>They "knock" books saying they are
too expensive.<<

We don't knock books. I think you are confusing different types of data. You have been talking about just one category of Family Archive CD, the World Family Tree Project. These CDs are just one part of the total CD collection we provide.

In working with book publishers, we can make available books that are too expensive for many individuals and groups to buy in regular bound form. One excellent example is the book set called Germans to America. There are over 60 volumes in this set. At Amazon.com, volume 1 can be purchased for $56.25. We have a CD set that includes volumes 1 through 31 which is available for $59.99. If you bought all 31 volumes from Amazon.com, you'd pay more than $1,500.00 for what you can buy on CD for $59.99.

>>My books are well researched and offer proof and you need only buy one to get the entire information.<<

It's great that you have well documented your personal family history books. There isn't a big difference between those who create books and those who contribute to the World Family Tree Project. Some of both are well documented and others aren't. Even in the case for those that are not well documented valuable information may be found.

>>Also I donate copies to many libraries.<<

Again, this is a great thing. I encourage people to make their data available in as many places as possible because you don't know where the people who will benefit from your data will be looking.

>>I was shocked to see my comments on Genforum indexed and offered for sell by FTM.<<

This isn't true. We only use files contributed directly to the World Family Tree Project for use on CD. We do not take any data from any Web page and put it on CD.

>>They copyright everything and say you cannot use any infomation on their homepages.<<

Our Web sites are copyrighted, but so are everyone else's. The copyrights exist so that others can't come to a Web site, copy all of the data fro them and then replicate that data on their own Web site or on some other type of media.

However, if you are the creator of a home page you can do whatever you want with your data.

>>Yet they have a section on how to copy genealogical books and ignore the author's copyright. Someone copied my 770 page book and submitted it on disk. FTM is making money from it. I would have printed the section free for the person.<<

Can you please show me exactly what you are talking about?

Sincerely,
Paul Burchfield, Genealogy.com Technical Support


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