Paul- My purchase of UFT 3.0 (retail) was made on 6/29/99, during the last message board problem. I have visited the UFT Knowledge Base since then. Changes for 3.0 had not yet been (fully) implemented.
Today's glitch makes it possible for all to see that Melissa apparently completed her work by 6/9/99.
Perhaps the problem lies inside, not outside your organization.
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