The following two items were found in the knowledge base. Hope they help you, Michael. Ruth
Question: Why don't the names I've searched for appear in the Find Individual window when clicking the Find Next button? Answer: The names in the list are in the order in which the last individual list was viewed. To reorder the names by record number, choose Individual List by Record Number from the View menu.
Question: Why doesn't the Duplication search find all duplicates? Answer: Check the criteria to make sure you have the correct options selected. Also, go to Utilities/Preferences and in the Names/Places tab, choose "Nothing" in the Add to name group.