Dear Myrtle writes
"Due to the large volume of Internet users trying to download Personal Ancestral File 4.0 we are not currently able to handle your request. Please check back periodically to see if the volume of users trying to download the product has decreased. Thank you for your patience."
The solution? Just hit your "back" button on your internet browser software, and try again immediately. The 20+ attempts took me only about five minutes to process!
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