I have heard of something similar to this with other programs. The problem is sometimes that the video driver needs to be updated.
Most computers are made up of parts from several manufacturers, so it might not be obvious which video card is in your computer. You should be able to find it by going to the "Start" menu, then "Settings" - "Control Panel", then double click on "System".
Now select the "Device manager" tab and expand the "Display adapters" by clicking on the little plus sign. That should tell you what display adapter you have. Double click on it, then, select the driver tab and you can see which driver you have.
Now you can try to find the manufacturer's site and check to see if they have a later driver for your particular video board that you can download and install.
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