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Re: FTM2010 problem
Posted by: H R Worthington (ID *****9660) Date: September 05, 2011 at 10:20:28
In Reply to: Re: FTM2010 problem by Neil Kilmartin of 43251

Neil,

Not a bug, not a fault in the system. Usually its a data entry issue or a Merge Issue.

Please go to the Knowledge Base website:

http://ancestry.custhelp.com/

and enter 5165 in the Search Support field and click on the Search Button. That will take you to an article that should help you with this.

Russ



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