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Ver. 11 After Computer Crash
Posted by: Joyce (ID *****8239) Date: May 20, 2013 at 13:46:01
  of 21727

Russ, first time I've need your help in years. My computer crashed or everything had to be re-entered because of a Driver problem. I was told by the Tech that I would not lose any of my data. I downloaded Ver. 11 again and now I can't restore my family files which are 30.3 MB, for one file and I have others. I found a copy in my Documents and downloaded it to a CD on my D Drive but I can't install it in FTM. It tells me I don't have the right file name or the right path.

I did start a new file in FTM with just my name and the names of my parents. I didn't enter any other information. I clicked on File then Append/Merge Family File and showed the "Look In" as Drive D and at the bottom where it has Types of Files it would not show my file name on the D Drive if I left it as Family Tree Maker For Windows (*.FTW) but when I clicked Family Tree Maker (all types) then it showed the file name on D but when I clicked to merge the files it won't do it. It says wrong name or wrong path. Can you please tell me what to do? The Tech man doesn't know about FTM. I really need your help. This is about 15 years work. Thanks you. Joyce


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