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Re: Family Tree Maker 2012 Deluxe Version
Posted by: H R Worthington (ID *****9660) Date: July 03, 2012 at 04:52:13
In Reply to: Re: Family Tree Maker 2012 Deluxe Version by Mrs. B Todd of 21722

Mrs B Todd,

When you said "(which takes over in Installaware and gives me the error messages)" is that error message "Source file not found;
C\DOCUME-1\ALLUSE - 1\APPLIC-1 \(559F2-1\program files\BCL Technologies\easy Converter SDK(bprgcomm.dll"

I don't know why or how that error message is involved, as that application isn't part of the FTM2012 installation CD.


Please go to the Knowledge Base website:

http://ancestry.custhelp.com/

and enter 5250 in the Search Support field and click on the Search Button. That will take you to an article that should help you with this.

Russ


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