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I have had to cancel all my Genealogy.com subscriptions, and no longer order any new versions of FTM (having switched to Legacy Family Tree). As one of the first users of Genealogy.com's online subscriptions and their software and one of their biggest fans, I was sad to walk away, but could see that the company no longer heeded its customers' concerns or problems. As a coordinator of a fairly large network of volunteers, I've also had to advise them that I could no longer recommend Genealogy.com's services. I believe that MyFamily.com wants it this way, and prefers to lose customers.
Now the same difficulties that plagued Genealogy.com are doing the same to Ancestry.com, whose search engines for several databases no longer work properly, but no one at the company will respond to users concerns. It is a shame for all researchers that My Family.com (who enticed users to establish free web sites for their families, then turned around and started charging for them) continues its unethical practices and lack of response to customers.I think eventually more and more researchers will finally walk away as I did.
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