First, do you have one of the Sierra releases or do you have the Genealogy.com/Broderbund release (v8.5a)? If you have the v8.5a release, you must download the patch to fix the printing problem. Go to http://genealogy.custhelp.com/cgi-bin/genealogy.cfg/php/enduser/std_alp.php [copy & past to put all of that on one line in your browser address bar] or simply http://genealogy.custhelp.com
and do a search for Geneartions in the product category, then search for patch.
Another thing to check is that you have the checkmark for printing colors in the print settings in Easychart.
If you are still having problems, please specify what type of printer you are using.
Thanks, Mike Hobart
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