I once had a similar problem. I would call up a couple to see them listed with all their children but no ancestors. Another time they would miraculously appear with their ancestors but no children. It led me a merry dance till I discovered the couple were duplicated in my database with different data for each. It was because I had imported a gedcom from someone else which gave different details on the same people and they all got jumbled up. Your index might show if you have the same problem.
Best of luck.
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