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Re: Can't Open Files on CD
Posted by: Catherine O'Neill (ID *****8880) Date: July 20, 2006 at 07:31:11
In Reply to: Re: Can't Open Files on CD by Trevor Rix of 2216

Hi Trevor,

Thank you so much for responding. I did copy it to my hard drive before saving it. The problem is that I cannot open it up on my own computer. (I now understand that anyone I shared my info with would also have to have the same program installed.)

A while back someone responded to another person's inquiry saying that you had to copy the entire Generations program on a disc as well as your own family file in order to open the file. I asked for more information about this, but did not get a response. Being such a novice, I do not know how to copy both the Generations program and my own file (from the hard drive) to a CD-R disc. Up to now, I have only copied documents from MY Documents to a disc. If this system works, I would definitely try it. Does this technique seem possible to you? I thought you could only save once to a disc, so I would have to have someone tell me how I could set it up so that I could save the Generations program and my own file from my hard drive to a disc at one time.

It seems to me that the makers of the program understand that folks must back up their work. Why is this so difficult to do?

Cathy O'Neill

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