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Re: Urgent help needed to remove old tree
Posted by: Sharon Gardiner (ID *****2305) Date: September 04, 2012 at 22:57:25
In Reply to: Re: Urgent help needed to remove old tree by H R Worthington of 1817

Thanks for the reply Russ,
Despite best efforts I cannot delete this tree without further technical assistance. support have sent me step-by-step instructions via email - unfortunately the instructions as given did not work!

At step 2: When I click on 'edit your page' I am taken to a screen which shows me already logged in - Welcome Sharon & a Log Out link near the My Account link

I tried Log Out/Log In to 'reset' the screen, so to speak.

Step 3: I used the username/password supplied by support to Log In again.
This redirected me to the Regverts page yet again

Step 4: I don't get as far as step 4 which is supposed to display a new window with a 'delete this page' link.

So I am in a continuous loop which will not allow me to delete the tree, even when I follow instructions from the support department.

I have just sent an email back to support to let them know the instructions did not work. Hopefully they will have some sort of work around for such situations.


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