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Re: Updating my book/page
Posted by: H R Worthington (ID *****9660) Date: December 21, 2009 at 10:33:07
In Reply to: Re: Updating my book/page by James Bentley of 1817

James,

I had a chance to do a little looking around. I think that the problem you are having is due to you having two Online Accounts at Genealogy.com.

You have TWO (2) User Home pages:

http://familytreemaker.genealogy.com/users/b/e/n/James-A-Bentley/index.html

and

http://familytreemaker.genealogy.com/users/b/e/n/James-A-Bentley-TX/index.html

My suggestion is for you to have your Online Accounts consolidated. To Consolidate Multiple Online Accounts, please go to this website:

http://gen.custhelp.com/

In the "Question or Keyword" box enter

1738

and you will be taken to a Knowledge Base Article that will help you.

Please let Technical support know the URL's of your User Home Page(s) and an indication of which you wish to keep or that can be removed.

The other URL's (Internet Addresses) that you posted are NOT different User Home Pages, but different ways to get there.

Still waiting for your reply about the XP Issue that you mention on the 2nd User Home Page.

Thank you,

Russ


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