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Home: General Topics: Family Tree Maker Error Messages and Display Problems Forum

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Re: Family Tree Maker 2012 stopped working
Posted by: Alan Breckon (ID *****7371) Date: June 17, 2012 at 06:49:59
In Reply to: Re: Family Tree Maker 2012 stopped working by H R Worthington of 44828

Hi

Having mysteriously lost 2 years data from FTM 2005 I purchased the 2012 Platinum edition. Having had a teething problem with Avanquest I finally managed to install the new software, including essential updates that it said were required. However, when I clicked the desktop icon the application initialiser started but then almost immediately advised me that FTM had stopped working.

I didn't panic and followed all of the advice in the Companion Guide and FTM Knowledge Base "5029". None of that worked and so I contacted Technical Support. I was told that it was an incompatability problem and that I should remove all of the previous version of FTM 2005 - I was asured that if I backed up what data I had left in 2005 it would be ok.

I am running Windows 7 Home Premium - 64-bit system.

I removed all that I could of 2005 and 2012 and re-installed it - only to find exactly the same problem occurred, and does so on every occasion that I have repeated the operation.

I have tried running troubleshoot compatability and it advises that an incompatible application has been detected, but does not tell me which one!

I am now at a loss just to know what to do next.

Please can anybody help me?


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