What is the 'getting started' page? Do you mean the Plan Workspace?
Where are you double clicking?
Does it work to use the File, close, File, Open? to switch between files? Your response wasn't clear about that.
You asked: "what is the file format/name for FTM 2012" do you mean what is the File Extension? FTM is the file extension for your family file, but FTM2012 also has a couple of other that it uses for back ups.
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