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FTM 2011 - "possible matches for ..." error
Posted by: Charlotte Henley (ID *****5043) Date: February 11, 2012 at 22:10:07
  of 44829

My computer is 64-bit, uses Win07 and Internet Explorer 9, version 9.0.8112.16421. (Hope I've given you enough info.)

I have FTM 2011, version 20.0.0.376. My problem involves the little green leaves beside the names of ancestors. Previously, when I clicked on one and got the listing of possible matches, the match which was highlighted had information listed below in "Search result detail."

Lately, all possible matches in the "search result detail" say that "access is currently unavailable" or the owner wants the info kept private. In either case, if I bring up the possible match, I have no problem reading anything in it that I want to see.

I miss having this filter. Can you help me fix this?



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