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Home: General Topics: Family Tree Maker Error Messages and Display Problems Forum

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Re: Family Tree Maker 2011 Crashes When Compacting File
Posted by: H R Worthington (ID *****9660) Date: November 16, 2011 at 06:25:22
In Reply to: Family Tree Maker 2011 Crashes When Compacting File by Jan Thomas of 44829

Jan,

Lets deal with the crashing / closing issue first.

Please go to the Knowledge Based website:

http://ancestry.custhelp.com/

And enter crash into the Keyword Search and click on Search. This will bring up a list of Knowledge Based articles based on your version of Windows. Please follow the instructions, based on your version of Windows. As you go, please make note of what you see, what you did, any error messages, so that IF that article doesn't resolve this, you can post your findings here and we can go from there.

Russ


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