I've had this problem for some time. I realize I should have tried to resolve it immediately, but what can I say, I didn't. Having read several other postings, I will attempt to answer all questions in my first post. I'm sure I will miss some, but hopefully few.
I am running FTM 2011 126.96.36.1996. In looking at a posted procedure for fixing, it says the current release is 379, but when I look for an update, it tells me I am up-to-date.
I run Vista 32 bit on a Vaio laptop, and use Mozilla Firefox 7.0.1.
I have followed the procedures in "How can I repair a Family Tree Maker 2008-2012 File?". I have run these procedures as administrator and as user, same identical results. I am sorry that this may be hard to read. I copied the procedure to Word and my responses in Word are bold in red, but of course, when inserting here, it looses the formatting. I have just submitted this same information to FTM for resolution and asked them for a program that would read my file, creating a backup, but dropping out the corrupted records. Do you have one of those? Do you have any other suggestions? Thanks, Jan
How can I repair a Family Tree Maker 2008-2012 file?
The easiest way to recover from file damage is to restore a backup of your data that was created prior to when the damage occurred. We recommend that our members protect themselves against data loss by maintaining a good backup system. For help on backing up your data, click here.
I have previously created a backup and restored from it. The error was carried forward, thus my issue now.
If you do not have any backups of your data, you can attempt to fix the damage in your current file. Keep in mind though, not all types of file damage can be recovered.
I consistently make backups, but have no idea when the error occurred, so all backups have the error in them.
• Compact the file
• Exporting a new file from charts
• Uploading to Ancestry.com
• Exporting a GEDCOM
Compact the file
1. With Family Tree Maker open, please click the File menu and select Close
2. Now, click the Tools menu and select Compact File...
3. In the window that opens, browse to the location your file is saved to, select the file, and click Open
4. Click Compact in the Compact File window
5. You’re file will now be compacted. Depending on the size of the file and the amount the file is compacted by, this can take some time. When this process finishes, you will receive a window stating the compact is complete, and the file size was reduced by a percentage. Note the percentage and click OK
Microsoft Windows message – Family Tree Maker 2011 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
When rebooting FTM 2011 I received this message – Family Tree Maker 2011 was not properly closed the last time it was used. You may need to compact your last opened file to resolve any issues caused by an improper shutdown. To compact the file choose “Compact File…” from the Tools menu.
6. Repeat this process until the percent compacted is 0.00%
7. Open your file again and check if you are still experiencing issues
Exporting a new file from charts
1. Select the Publishing workspace from the top, and then double click on Extended Family Chart
2. From the Extended Family Chart options on the right, check the box to Include All Individuals
3. Once the chart finishes generating, please right click on the chart and select Export, and then select Entire Chart
Received Error message – An error occurred while generating the chart. I cannot proceed with the instructions, because I cannot generate this file.
4. In the Export window that comes up, leave all items checked as is and click the OK button
This window will show as having included only Selected Individuals. As we chose to include everyone in our chart, all individuals will still be listed here. However, when the chart is generated, any individuals that cannot be included from corruption would not be included in this list and therefore not saved to our new file. Though some information may be lost in this way, this is a good thing as it removes the corruption from the file.
5. Use the Export to… window to specify where you want this file saved. Please also rename this file to help us distinguish it from your previous file, possibly including the word Fixed at the end of the file name. Click Save
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