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Problem resolved by telephoning TGN.com, here's the number
Posted by: Jade (ID *****8954) Date: March 20, 2008 at 05:01:47
In Reply to: Re: Paid for genealogy.com data sub, cannot get access by H R Worthington of 3558

Russ,

You suggested looking at a Knowledge Base ditty relating to multiple accounts if you knew you had them. That was no help to me, but I finally got a phone number to call and had the problem resolved by a great customer service rep.

The phone number is 1-800-262-3787.


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