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Home: General Topics: Online Data Collections Access Help Forum

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Re: Paid for data sub, cannot get access
Posted by: Jade (ID *****8954) Date: March 18, 2008 at 18:14:38
In Reply to: Re: Paid for data sub, cannot get access by H R Worthington of 3558

Yes, after I log in my name is there.

No my online subscription to Gold is not listed.

In 'My account' it states I have no subscription.

I subscribed to, quite separately from an ancestry subscription.

When I try to access data it asks me to click if i am subscribed; i get a page with a tiny option at upper right to confirm my sub. I get a page to enter a confirmation code. I was never sent a confirmation code, just a customer number and order confirmation number.

Under 'my account' when I click the order number it says that number belongs to someone else. And around and around we go.

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