Posted By:Joy Henning
Subject:Web Search not working in reinstall of FTM 16 on new computer
Post Date:November 07, 2012 at 17:23:53
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Forum:Using Family Tree Maker Forum
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I just got a Windows 7 computer (upgrade from XP) and installed a new copy of FTM 2012. I do not like it and decided to reinstall my old familiar version of FTM 16 (2006 with an upgrade). The install went fine and I can access all my files but I had to register again so I could use the web search option. Each time I try a web search it takes me back to the registration page, which I complete, and then I get an error page "please excuse the inconvenience..there was a problem processing your request." I use this feature all the time and sure want to get it to work on my new computer. Thanks for any help.