Posted By:	Jade
	Email:
	Subject:	Paid for genealogy.com data sub, cannot get access
	Post Date:	March 18, 2008 at 16:11:20
	Message URL:	http://genforum.genealogy.com/dataaccess/messages/3332.html
	Forum:	Online Data Collections Access Help Forum
	Forum URL:	http://genforum.genealogy.com/dataaccess/

E-mailed customer service with the customer number and subscription confirmation numbers that I was sent by email. All Customer Service did was have the computer send me my username and password (which I had already sent to genealogy.com customer service) which do not work for access to my sub. On the day I subscribed, I was able to get access to the data. I did not have an opportunity at that time to set up a *different* username and password. When I go to "my account" and enter my subscription confirmation number, I get a page that says it belongs to someone else. I did not receive a confirmation code. So Customer service and the web site send me around and around in circles. Now what do I do? Do I have to install FTM to get access to my account? I am NOT going to do this, even though I paid good money for the dern thing. All help appreciated.