Posted By:David Muir
Email:
Subject:Problems after installing the update for version 16
Post Date:December 31, 2006 at 12:11:09
Message URL:http://genforum.genealogy.com/dataaccess/messages/3238.html
Forum:Online Data Collections Access Help Forum
Forum URL:http://genforum.genealogy.com/dataaccess/

After installing version 16 from cd I have found the following problems:
1. FTM does not recognize my current subscriptions for the following: Ancestry.com or Genealogy.com. The software is now showing padlocks by all the entries when doing a web search resources.
2. There is no icon so that I can use all of the cds that I have purchased from Genealogy.com.
3. How am I now to log on to all subscriptions to use web search resources?
4. In the process of the other updates that I have received I have been prompted to subscribe numerous times and I now have multiple registrations and I would like to have all of them combined to one. I have contacted FTM about this and they stated that they had corrected this for me but I find that I still have multiple registrations. How do I get this corrected?????