You might consider sending your posting to the CEO of Ancestry. We certainly aren't getting anywhere complaining to "genforum/genealogy.com".
Hardly anyone acknowledges my posts .....don't know if not rec'd, or, can't take the time to say "thank you". And yes, I am disheartened when there is no response. I don't want to "retire" as a volunteer, but I may be forced to do so.
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